Magicjack review
Several months ago, I posted about a new VOIP technology called magicjack. At the time my local area code was not available and so I decided to hold off on testing it. A few days ago I noticed that my area code had become available and I decided to take advantage of the 30 day free trial. I received my “jack” on Tuesday and plugged it in as instructed. The instructions tell you to essentially plug it in to a USB port, plug in a phone and you should hear a dial tone. Unfortunately, this did not happen for me.
I could not get a dial tone at all. I used different phones and tried all sorts of things with no success. I was able to call out using the phone application but not directly with a phone. So, I thought let’s try tech support. Well, magicjack does not offer phone support, they only offer support via live chat. I spent the next SEVEN hours chatting with 4 different supposed techies. I became incredibly frustrated and never found a solution to my problem. Finally it was determined that I had a defective magicjack and they said that they would send me a new one.
I also emailed the CEO of Magicjack, Dan and one of his assistants promptly emailed me back and said that they would indeed send me a replacement and would refund my original shipping charge since I needed to send the original defective jack back to them.
We will see how the second try goes. I will keep you posted, but am a little discouraged. I was so excited about the new technology and thought it would be a better solution than Skype, but that remains to be seen.
Have any of you had any experience with Magicjack? What are your thoughts?
Filed under: Technology
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